HIGH QUALITY, AFFORDABLE VOICE TELECOMMUNICATION

Clear & Reliable Voice Calls At Reduced Rates

Clear, reliable and cost-effective voice calls are essential for business. At Bosveld Communications we own and operate our own Peering and networking facilities, meaning high quality, affordable voice calls of up to 50% less through Farsouth or 3CX IP PBX, VoIP, virtual PBX etc.

Our voice solutions can be customised to fit your organisation’s size and budget. It can also adapt to accommodate company growth, without any downtime.

We offer hassle free installation, number porting and reduced call rates. Our guaranteed service provides you with peace of mind that our products will never let you down.

Bosveld Communications’s voice subscriber accounts are compatible with any traditional PBX system with the addition of certain gateways.

Main Products:

Farsouth Networks PBX
3Cx Linus VM Container PBX
Patton / Grandstream / Quintum Gateway
Yealink Phones
RTX / Incom Phones
Netgear Switches
Cisco Switches
SOLUTION-BASED INTERNET CONNECTIVITY AND CCTV FOR YOUR BUSINESS
We Provide Fast & Reliable Fibre, ADSL, WISP Internet Connectivity

Bosveld Communications specializes in solution-based internet connectivity, providing you with the most suitable, fastest and most reliable fibre, ADSL, WISP solution for your business. With connectivity speeds from 2Mbps up to 1000Mbps, and 99% uptime, we can cater to all needs.

These factors are essential to Bosveld Communications’s delivering trusted solutions that meet customer needs in line with its focus on CCTV and surveillance systems. Our superior security solutions are reliable and easy to maintain. We are with our customers every step of the way – offering consultations, training, technical support and on-site assistance. Through our comprehensive training courses, each customer or installer gains the appropriate knowledge and skill, to competently install and maintain security solutions.

Main Products:

Mikrotik
Ubiquiti
VPN
Hikvision

Technical Qualifications:

Farsouth XCT Professional
Patton Specialist
Networking
CCTV
Domain

Introduction

In order to provide electronic communications services to its subscribers, Bosveld Communications (Pty) Ltd (“FJ Wiese CC”) holds licenses issued by the Independent Communications Authority of South Africa (ICASA).
ICASA requires that all license-holders comply with, inter alia, the:
ICASA Code of Conduct Regulations 2008, which sets out minimum standards of conduct when providing services to subscribers or dealing with potential subscribers; and
ICASA End-User and Subscriber Service Charter Regulations 2009, which sets out minimum quality of service standards applicable to services provided to subscribers and potential subscribers.
Bosveld Communications has developed a Code of Conduct and Service Charter in line with these Regulations and will strive to follow this in its interactions with its Consumers.
The ICASA Code of Conduct Regulations 2008 are available
The ICASA End-user and Subscriber Service Charter Regulations are available

Definitions

“Business Day”means any day other than a Saturday or Sunday or a public holiday observed as such in the Republic of South Africa.
“Business Hours”means 08h00–17h00 on Business Days.
“Customer”means a subscriber or potential subscriber of Bosveld Communications.

Key Commitments

Bosveld Communications makes the following key commitments and will endeavor to:
Act in a fair, reasonable and responsible manner in all dealings with Customers;
Ensure that all its services and products meet the specifications as contained in Bosveld Communications licenses and all the relevant laws and regulations;
Not unfairly discriminate against or between Customers on the basis of race, gender, sex, age, religion, belief, disability, ethnic background or sexual orientation;
Display utmost courtesy and care when dealing with Customers;
Provide Customers with information regarding services and pricing;
Where requested to do, so provide Customers with guidance with regard to their service needs; and
Keep the personal information of Customers confidential unless Bosveld Communications is:
In possession of written authorization from the Customer to do so;
Required to release such information for the purpose of briefing Bosveld Communications’s auditors, professional advisors or an accredited debt collection agency; and/or
Otherwise authorized or required by any law or an order of Court;

Customers have the right to refer Complaints to ICASA as more fully set out in the Complaints Procedure.

Consumer Rights

The ICASA Code of Conduct Regulations 2008 stipulate the following (non-exhaustive) list of consumer rights held by Consumers:
A right to be provided with the required service without unfair discrimination;
A right to choose the service provider of the Customer’s choice;
A right to receive information in the Customer’s preferred language (Bosveld Communications will do its best to meet this request where reasonable);
A right to access and question records held by Bosveld Communications which relate to the Customer’s relationship with Bosveld Communications;
A right to the protection of the Customer’s personal data, including the right not to have personal data sold to third parties without the Customer’s express permission;
A right to port a number in terms of applicable regulations;
A right to lodge a complaint; and
A right to redress.

Availability of Information

The following information can be obtained from Bosveld Communications by email request to support@Bosveld Communications.co.za(with no charge payable), and is available for inspection at Bosveld Communications offices during Business Hours:
Bosveld Communications’s range of services/products on offer;
Tariff rates applicable to each service offered;
Terms and conditions applicable to such services/products;
Payment terms;
Billing, billing processes and the Billing Disputes Procedure;
General Complaints Procedure, and
Relevant contact details.

Billing

Bosveld Communications will provide the Customer with an itemized bill or invoice on request or where this is specified as part of the services provided to the Customer.
Billing terms are also set out on Bosveld Communications’s invoices.

Defective Items

Where a product is defective, Bosveld Communications will investigate the issue and will replace it in accordance with the manufacturer’s warranty for that product, in accordance with Bosveld Communications’s standard terms and conditions.

Application/Credit Vetting

Where applicable, Bosveld Communications reserves the right to subject any application for services and/or products, including variations to existing services and/or products, to credit referencing and analysis by registered credit bureau, and the Customer explicitly consents to the use of all information supplied by the Customer for this purpose and for the purpose of compliance with the National Credit Act 34 of 2005, as amended.

Terms and Conditions of Service

Bosveld Communications will provide the Customer with a copy of the written terms and conditions upon finalization of a service agreement or as soon as is reasonably possible thereafter. Where an agreement is entered into telephonically, a copy of the written terms and conditions thereof will be provided to the Customer within seven (7) Business Days.
These written terms and conditions will contain clear provisions relating to the nature of the contract, the minimum duration of the contract, the manner and notice period for termination and any payments which may be applicable for early termination.
Where Bosveld Communications affects changes to the terms and conditions of its service, Bosveld Communications will inform the Customer of such changes within a fair and reasonable period.

Minimum Service Standards

Bosveld Communications will, subject to events and conduct beyond its reasonable control:
provide a minimum of 95% network service availability measured over six (6) months;
provide a minimum of 95% service availability measured over six (6) months;
attain a 90% success rate in meeting requests for installation and activation of service for qualifying service applicants within thirty (30) Business Days of request, while meeting the balance of requests within forty (40) Business Days of request;
provide full reasons to the Customer where Bosveld Communications is not able to meet a request for service within these time periods within seven (7) Business Days of receipt of request for same;
attain a 90% success rate within seven (7) Business Days in meeting requests for activation of a service, while meeting the balance of requests within fifteen (15) Business Days of request, provided that the applicant is within Bosveld Communications’s specified coverage area;
provide full reasons to the Customer where Bosveld Communications is not able to meet a request for activation within these time periods within seven (7) Business Days of receipt of request for same;
maintain an average of 90% fault clearance rate for all faults reported within three (3) Business Days, with the balance to be cleared within six (6) Business Days of the reporting of the fault;
respond within five (5) minutes (averaged over twelve months) to any call directed to the Bosveld Communications call center;
Monitor its network 24 hours a day, 7 days a week, 364/5 days a year.

Customers acknowledge that Bosveld Communications is directly dependent on network and other services provided by third parties in providing the services and meeting the standards set out above, and that Bosveld Communications cannot be held liable in any manner whatsoever for any failure to meet such standards where this results from the acts and/or omissions of such third parties.